FAQ
No.
Will my licence fee increase if I want to add more administrators, operators or bookable resources or facilities?
No, Sports Booker is licenced on a per site unlimited basis (within reasonable usage), so you should never have to upgrade your site licence.
How much will my Service Level Agreement (SLA) cost me each year?
Nothing, there is no service level agreement as all support and updates are included in your low cost monthly licence fee.
How long will it take me to train my operators to take a booking or amend a booking or create a new member?
Sports Booker is intuitive and for most people it takes about an hour to be able to use the system competently to take a booking, amend it or create a member.
What support do you offer with Sports Booker?
We offer email and telephone support as part of the monthly subscription fee. Our support desk is manned by our support analysts, with over 25 years experience within the IT support field. As part of the service, you also get access to our Emergency Support hotline number for out of hours support if required.
Can I move my membership database from my existing system across to Sports Booker?
Yes, this is carried out by our staff during the pre-configuration stage.
Will Sports Booker have a security impact on our existing systems?
No. Sports Booker is a cloud based system and whilst it can be “Iframed “ into your site or you can move to your Sports Booker system by means of a button on your main website it does not have to be integrated with your systems and will not pose a security risk.
What happens if your server crashes, how long will I be offline?
There are several tiers of backup at the high security data centres, with dedicated mirrored servers, huge bandwidth capability and uber-fast backup capability, so switching from one server to another should not be noticeable.
Are your datacentres in the UK and are they safe?
With our data centers, your data will always be securely stored within the UK. Our ISO 27001 certified, tier 3 standard data centres are secured to UK government IL4 standards, and with 100% power availability and built-in redundancy for all critical components, you can be assured your mission critical applications will always be online.